1. Can you start by telling us a bit about your background and how you became a Zoho Partner? What led you to focus on developing a strong second in command for your business?
2. In your experience, what are the most important qualities and skills to look for when selecting a second in command or COO for a Zoho consulting agency?
3. How do you effectively delegate responsibilities to your second in command while ensuring that they have the autonomy to make decisions and manage the fulfillment side of the business?
4. What are some key strategies or processes you've implemented to ensure smooth communication between you and your second in command, particularly when it comes to aligning on business goals and priorities?
5. Can you share a story or example of a challenge you and your second in command faced together, and how you were able to overcome it as a team?
6. How do you foster a culture of continuous learning and professional development within your organization, particularly for your second in command, to keep up with the ever-evolving Zoho ecosystem?
7. What role does mentorship play in the development of your second in command? How do you provide guidance and support while still allowing them the space to grow into their role?
8. Can you talk about a time when your second in command took the lead on a project or initiative that had a significant impact on your agency's success? What did you learn from their approach?
9. How do you balance your focus on sales and marketing with the need to stay involved in the fulfillment side of the business? What tips do you have for other Zoho Partners looking to strike this balance?
10. Lastly, what advice would you give to other Zoho Partners who are looking to develop a strong second in command to manage their business's fulfillment, while they focus on expanding their client base and increasing revenue?